Mission Health System went live with email encryption on Wednesday, March 18th 2009. Users of our email system will have the ability to send a secure email to protect sensitive or confidential information.
Common questions about the system are answered below.
Q: How will this affect you?
A: Secured email messages are viewable from a desktop or laptop computer by clicking on the attachment SecureEnvelope.html. This link establishes a secure session in your web browser to our Secure Email server. You will need to login to the system to read the email. If this is the first time logging into our system, it will require you to create a password.
Q: What happens if I forget my password?
A: To reset your password, Call the Mission Health System Information Technology Helpdesk at 828-213-0350.
Q: When I receive an encrypted email, why do I need to set up an account?
A: When you receive an encrypted email, an account is automatically created for you based on your email address (i.e. someone@domain.com). To view an encrypted email, you will be required to set a password for the account. This only has to be done one time for each email address. This will prevent others from being able to read your encrypted mails from Mission Hospital employees.
Q: How do I view the encrypted email?
A: The encrypted email will have an attachment that contains the original email that was sent to you. When you open the attachment it will take you to the Mission Hospital Secure Mail login screen. Once the you have logged in successfully, the email will be displayed. For more information, click here for "How to View Encrypted Email"
Q: Can I forward an encrypted email to another email address?
A: The encrypted email can only be opened by the owner of the destination mailbox.
Q: Who do I notify if I am having problems viewing an encrypted email?
A: Please send an email to SecureEMail@msj.org and one of our system administrators will look into your problem.
